Jemm Tec LLC ("Company," "we," "our" or "us") is fundamentally committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and, more importantly, how it is kept entirely local within your Jemm Arc system. This Privacy Policy applies to our Service, our websites, including jemm.ai, and our mobile applications.
By accessing or using our Service, you signify that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
1. The Local AI Guarantee
Unlike mass-market smart home assistants that stream your conversations and routines to corporate cloud servers, Jemm Arc is powered by local NVIDIA hardware. Natural language processing, video feed analysis, and automation logic happen locally. Your data remains in your home.
2. Information We Collect
The categories of information we collect or process locally can include:
- Local Processing Data: Audio clips, video feeds from integrated cameras, and appliance status are processed locally by Jemm Arc and are not transmitted to our servers unless explicitly requested for support.
- Information you provide to us directly: We may collect personal information, such as your name, phone number, location, and e-mail address when you register for our Service or contact us at info@jemm.ai.
- Device and System Metrics: With your permission, we may collect anonymized telemetry data (system temperature, uptime, crash reports) to ensure the stability and health of your Jemm Arc hardware.
3. Zero Data Monetization
We do not sell, rent, or trade your personal information. Our business model is based on hardware and software products, not data brokerage. Your private routines, conversations, and home layouts are treated as confidential information.
4. Microphone Privacy
Jemm Arc microphones only listen when activated by the designated wake word. Audio recording is disabled by default until the wake word is recognized locally on the edge device. You retain full control to physically or digitally mute microphones at any time.
5. Sharing of Your Information
We may share your minimal cloud-stored personal information (such as your account email) only in the following instances:
- As required by law or subpoena.
- With third-party vendors (like payment processors) solely as needed to perform services on our behalf.
- With authorized integrators or builders, if you grant them access to configure your system.
6. Control Over Your Information
You may update your profile information and data sharing preferences via the Jemm App or by emailing us at info@jemm.ai. You can delete your cloud account at any time, which will not impact the core local functionality of your Jemm Arc system.
7. Security
We implement bank-grade security protocols, including air-gapped network options and end-to-end encryption for any remote access requests. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security over public networks.